A woman claims she received £80-worth of clothes from Boohoo.com that ‘stunk of stale smoke and booze from a leaky stowaway hip flask’ – and when she complained she was told to simply wash the items.
Leanne Oliver, from Manchester, says she was horrified when she opened the package to find there was a flask containing Malibu that leaked onto the ‘used items’ – and made them sticky.
She also says the package stunk of stale cigarettes. To make matters worse the retailer then apparently suggested that Leanne simply wash the affected items.
The mum-of-three believes a previous customer had used the handbag on a night out, accidentally returning her used hip flask when she sent the bag back to Boohoo.com.
To make matters worse, the clothes Leanne had brought were actually Christmas presents for her sister, so it was extra upsetting to realise that her gifts had been ruined.
![PIC FROM Kennedy News and Media (PICTURED: THE HIP FLASK LEANNE OLIVER, 33, FOUND IN HER BOOHOO ORDER) A 'disgusted' shopper has blasted Boohoo after she claims she was told to WASH ??80-worth of supposedly new clothing that 'stunk of stale smoke and booze from a leaky stowaway hip flask'. Leanne Oliver, 33, was horrified when she opened the package earlier this month [December 12th] and claims she discovered a flask containing Malibu dregs that leaked onto the 'used items' - making everything sticky. Cleaning business owner Leanne says the package also stunk of stale cigarettes and has vowed not to shop with the retailer again after they suggested she simply wash the items. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266](https://metro.co.uk/wp-content/uploads/2019/12/PRI_115422445.jpg?quality=90&strip=all)
‘When the parcel arrived I could smell that it stunk of cigarettes, I don’t smoke so remember thinking it smelled disgusting.
‘At first I thought it was the courier and that she must have been smoking in the car but when I opened it I realised it was the stuff inside.
‘The packaging was sticky and when I opened the clutch bag, which still had the tag on it, there was a hip flask inside that smelled like Malibu.
‘Everything smelled so bad, it had obviously leaked. Whoever it belonged to had obviously used it on a night out and then just sent the scratched bag back.’
Leanne complained to Boohoo on Facebook, and she couldn’t believe it when a customer service advisor suggested washing the affected items.
![PIC FROM Kennedy News and Media (PICTURED: THE FB MESSENGER CONVERSATION LEANNE OLIVER HAD WITH A BOOHOO SOCIAL MEDIA REP) A 'disgusted' shopper has blasted Boohoo after she claims she was told to WASH ??80-worth of supposedly new clothing that 'stunk of stale smoke and booze from a leaky stowaway hip flask'. Leanne Oliver, 33, was horrified when she opened the package earlier this month [December 12th] and claims she discovered a flask containing Malibu dregs that leaked onto the 'used items' - making everything sticky. Cleaning business owner Leanne says the package also stunk of stale cigarettes and has vowed not to shop with the retailer again after they suggested she simply wash the items. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266](https://metro.co.uk/wp-content/uploads/2019/12/PRI_115424766.jpg?quality=90&strip=all)
‘Have you tried washing your items to see if the smell will come out? – Zahid.’
Leanne says that receiving the advice to wash the items ‘wasn’t good enough’ – she even laughed at the suggestion.
![PIC FROM Kennedy News and Media (PICTURED: THE FB MESSENGER CONVERSATION LEANNE OLIVER HAD WITH A BOOHOO SOCIAL MEDIA REP) A 'disgusted' shopper has blasted Boohoo after she claims she was told to WASH ??80-worth of supposedly new clothing that 'stunk of stale smoke and booze from a leaky stowaway hip flask'. Leanne Oliver, 33, was horrified when she opened the package earlier this month [December 12th] and claims she discovered a flask containing Malibu dregs that leaked onto the 'used items' - making everything sticky. Cleaning business owner Leanne says the package also stunk of stale cigarettes and has vowed not to shop with the retailer again after they suggested she simply wash the items. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266](https://metro.co.uk/wp-content/uploads/2019/12/PRI_115424816.jpg?quality=90&strip=all)
In her original message to Boohoo Leanne said: ‘Hi I’m so disappointed my order’s just come smelling highly of cigs, there’s even a used stinking hip flask in the clutch bag. I don’t drink or smoke so I’m really not pleased.
‘Everything is smelly and disgusting, I needed this stuff for Xmas.’
After the first response, Leanne felt compelled to write back.
‘Washing the used items? Really? What about the spilled alcohol in the clutch bag?’ she wrote.
‘I’m not happy to do that, I’ve packed up to return, just thought you should [know].’
Leanne said she hasn’t yet received a refund and says that she won’t be shopping with Boohoo in the future either.
Boohoo has been contacted for a response. We will update this article when we hear from them.
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source https://metro.co.uk/2019/12/31/woman-says-boohoo-told-simply-wash-new-clothes-arrived-smelling-smoke-booze-11981158/
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